Privacy Policy for Ludo Grand: Voice Chat & Party
Effective Date: July 23, 2026
Developer/Company Name: IT SOLUTION Ltd
Contact Email: info@itresolutions.xyz
1. Introduction
Welcome to Ludo Grand: Voice Chat & Party ("we," "our," or "us"), operated by IT SOLUTION Ltd. We are committed to protecting your privacy and ensuring a safe gaming environment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Please read this Privacy Policy carefully. By using the Application, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information to provide and improve our services to you:
A. Personal Data & Profile Information
Account Information: Player Name, User ID, Profile Picture, and avatar customization choices.
Voice Data: Real-time audio data when you use the in-game Voice Chat feature. We do not store or record your private voice conversations on our servers.
B. Automatically Collected Data & Analytics
Device Information: Device model, Operating System version, Unique Device Identifiers (e.g., GAID/IDFA), and IP address.
Usage Data: Gameplay stats, match history, feature interactions, and crash logs collected via Analytics tools to improve game stability and user experience.
C. In-App Purchases (Financial Data)
We offer in-app purchases for virtual items (coins, gems, themes, etc.).
Important: All payments are processed directly and securely through official payment gateways (such as Google Play Billing or Apple App Store Billing). IT SOLUTION Ltd does not store or process your credit card or financial details.
3. Third-Party Services & Advertising
Our Application integrates third-party services that may collect information used to identify you.
A. Google AdMob (Advertising)
We use Google AdMob to display advertisements in the app. AdMob may use device advertising IDs to serve personalized or non-personalized ads based on your preferences.
You can manage your ad preferences in your device's settings under Privacy/Advertising.
B. Analytics & In-App Purchases
Google Play Services / Firebase Analytics: To analyze user behavior, fix bugs, and optimize gameplay performance.
In-App Purchase Services: To validate and fulfill in-app item transactions.
4. How We Use Your Information
We use the collected data for various purposes:
To provide, maintain, and personalize the Ludo Grand gaming experience.
To enable real-time voice chat and multiplayer social party features.
To process in-app transactions and deliver purchased digital goods.
To show relevant ads and keep the game free to play.
To monitor system health, detect fraud, and prevent abusive behavior in voice/chat.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share data only under the following conditions:
Service Providers: Trusted third-party partners (such as AdMob and Analytics providers) strictly to run our services.
Legal Requirements: If required by law or in response to valid legal requests by public authorities.
6. Voice Chat & Community Guidelines
When using the voice chat feature in Ludo Grand: Voice Chat & Party, you must adhere to community standards:
Harassment, hate speech, bullying, or inappropriate language will lead to account suspension or ban.
While we do not record audio, temporary processing is required to stream real-time audio between players.
7. Children’s Privacy
Ludo Grand: Voice Chat & Party is not intended for children under the age of 13 (or 16 depending on local jurisdiction). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will promptly delete it from our servers.
8. Data Security & Retention
We prioritize the security of your data and implement industry-standard practices to protect it. We retain your profile data as long as your account remains active or as needed to provide you with our services.
9. Your Rights & Data Deletion
Depending on your location, you have rights regarding your personal data:
Access & Update: You can edit your profile information directly within the app.
Data Deletion Request: You can request the deletion of your account and personal data by contacting us at info@itresolutions.xyz.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, suggestions, or concerns regarding this Privacy Policy, please contact us:
Company: IT SOLUTION Ltd
Email: info@itresolutions.xyz